Vonage, a global business cloud communications leader, returned to Dubai with Vonage Socials, a thought leadership event for local tech and business leaders held this year at the Four Seasons Resort at Jumeirah Beach
Executives from Vonage and business leaders currently leveraging the Vonage API Platform shared insights on how emerging communications technologies are revolutionising the customer experience and transforming the way today?s businesses operate.
Vonage provides communications technology for video, voice, messaging and verification services through the Vonage API Platform, allowing developers to embed contextual, programmable communications into mobile apps, websites and business systems.
Leveraging Vonage APIs, businesses can better engage with their customers in real-time, anywhere in the world, through their preferred communications channels. The Vonage API Platform makes it easy for businesses to build the personalised, immediate and intuitive communication experiences that today?s customers expect.
Omar Javaid, president of the API Platform Group at Vonage, delivered a keynote presentation highlighting examples of how innovative communications technologies are changing today?s customer experience and will power the way companies work with customers in the future.
Javaid said, ?There is great potential in this region for digital disruption and bold leadership, and Vonage is proud that our flexible approach to communications empowers digital leaders to serve the growing demands of customers.?
Vonage Socials featured panel discussions and presentations, demonstrating how forward-looking companies in the region are harnessing communications APIs to revolutionise their customer connections. Featured Vonage customers included international logistics service company, Aramex; artificial intelligence leader, Arabot; Noon Academy, one of the fastest-growing EdTech startups in the Middle East; comprehensive online Arabic content publisher, Mawdoo3.com and innovative multinational telecommunications service provider, Etisalat.
Mohammed Sleeq, Aramex chief digital officer, commented, ?At Aramex, we?re continuously looking to innovate further. That?s why we are leveraging Vonage Voice APIs to introduce a one of a kind Contact Center Augmentation Experience in 2020 via voice and artificial intelligence, first in UAE and then globally.?
