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Imdaad, the UAE-based provider of integrated facilities management (FM) solutions, has launched a new initiative titled Quality Practice for its employees, in cooperation with the Environment, Health, Safety and Quality (EHSQ) department
The company announced that it has adopted the scheme, which will engage and encourage employees to improve the quality of their work, as a means to reduce complaint rates and non-conformances.
Jamal Abdulla Lootah, Imdaad CEO, said, “We are confident that our efforts will not only benefit our employees and work processes, but also our clients and their properties.”
He added that the progress of the initiative will be monitored via daily quality inspection, internal and external audits, standard operation procedure and a Quality Management System.
According to Imdaad, the first step in successfully implementing Quality Practice in the workplace is ‘DRIFT: Do It Right The First Time’.
Under the scheme, a number of employees from each department will be nominated to form the Imdaad Quality Group, which will then undergo substantial training, covering topics such as ‘Quality Management System’, ‘Control of Documents and Records’, and ‘Auditor and Auditee Roles’.
The company CEO explained, “Employees will be given regular inputs and tips to boost ‘DRIFT’ practice in their day-to-day work. Each department and contract site will be closely monitored and it will reflect in positive observation.”