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The Abu Dhabi Airports Company (ADAC) has signed a 10-year deal with US-based business solutions provider Avaya to enhance communications at the company's terminals, contact centres and offices
The US-based firm will initially provide the airports operator with 25,000 telephone extensions and consolidate its communications infrastructure on an Avaya platform, according to a joint statement by both companies.
The companies said that ADAC will deploy Avaya solutions for Internet Protocol (IP) telephony and video collaboration that will improve the performance of its workforce and reduce operational costs. The airports operator will also use Avaya's contact centre solutions for its call centres.
ADAC operates five airports, namely the Abu Dhabi International Airport, Al Ain International Airport, Al Bateen Executive Airport, Delma Island Airport and Sir Bani Yas Island Airport.
ADAC CEO Tony Douglas said, “Timely, reliable and cost-effective communications are integral to any successful airport and we have a superlative communications strategy in place to meet the needs of travellers, our airlines and staff. Adding Avaya to our network ensures that we have the right tools for becoming the world's leading airports group.”
Avaya vice president for the Middle East, Africa, Turkey and India, Nidal Abou-Ltaif said, “With a custom-built solution for each client, Avaya can help companies like ADAC innovate and get the most out of their communications infrastructure.”