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Infosys Ltd and Wema Bank recently announced that the Nigerian commercial bank has selected Finacle as its banking solution, aimed at strengthening its retail banking services over 150 branches in its home market.
Infosys will implement Finacle core banking, consumer e-banking and treasury solutions at Wema Bank. This will in effect drive the bank's objective of enhancing productivity and innovation-led customer experience in all its operations.
Wema Bank will be empowered to create a differentiated customer experience through personalized offerings, bundled products and an enriched segment-specific portfolio.
The solution's scalability and support for true 24x7 multi-channel transactions, added to its understanding of the banking context in West Africa, will power the bank's growth plans.
Computer Warehouse Group, Nigeria, the local business partner of Infosys will play an integral role in the implementation and go-live support of Finacle solutions at Wema Bank.
Sanat Rao, Vice President & Global Head, Business Development, Client Engagements and Alliances - Finacle, Infosys Ltd, said, "We are delighted to partner with Wema Bank and are strongly committed to ensuring it makes rapid progress on its path to achieving improved customer-centricity. Finacle has 25 customer banks in Africa with 11 of them in Nigeria itself. West Africa continues to be a strategically important market for Finacle and as the preferred banking technology providers in Africa, we have consistently delivered solutions that help banks hurdle challenges typical of the region."
According to Olayinka Oni, Divisional Head – Information Technology & Operations, Wema Bank, "Our clients are our number one priority, and it is essential that we possess the best technology to meet their needs effectively. We are confident that once Finacle is implemented, Wema Bank will be able to create value adding customer experience through innovative products, a unified customer view and seamless integration across channels. We are delighted to partner with Finacle and Infosys and look forward to a successful transformation journey."