NSK Deutschland GmbH
Renishaw Plc
Volvo Penta

twitteryou tubefacebookacp

ASYAD group launches 24-hour ports call centre

The new ports call centre will be staffed 24 hours a day. (Image source: Darren Pullen/Flickr)

ASYAD group, Oman?s integrated logistics provider, has announced the launch of a dedicated call centre to improve customer service for the growing number of national, regional and global clients across their ports

This includes the deep-water ports of Duqm, Salalah and Sohar as well as the ports operated by MARAFI in Suwaiq, Khasab, Shinas, and Sultan Qaboos port.

The new ports call centre, which will be staffed 24 hours a day, will act as a central hub for all customer inquiries and ensure that requests for information are dealt with swiftly by each port ? providing real-time updates to client queries including shipment status, customs clearance and freight forwarding.

ASYAD group CEO Abdulrahman Al-Hatmi, said, ? ASYAD call centre will not only be limited to improve customer services at ports but it also has been designed to meet our clients` needs at different logistics activities across the sector in the future.?

The move is just one of a series of new measures by ASYAD over the past three years which have improved port-handling and customs clearance, Al-Hatmi added.

Oil Review Middle East
Deep Sea

EGA and Masdar leadership at the signing of the agreement. (Image source: Masdar)

Baudouin is catering to the demands of the data centre markets with the release of three new uprated DCP ratings. (Image source: Canva)

The ground-breaking product on display is the FLIR Si2-Pro, an industrial acoustic imaging camera for partial discharge detection, pressurised leak detection and mechanical fault detection. (Image source: Teledyne FLIR)

The plant will add 80MW of power generation capacity from a non-fossil fuel source. (Image source: ALEC)

Energy technology takes spotlight at the MEE. (Image source: Adobe Stock)

Special belt covers guarantee an effective reduction in dust. (Image source: Wirtgen Group)

Daryl Wake, business development manager, DEKRA

SSAB will begin deliveries of the new products in 2026. (Image source: Manitou Group)

DEWA's SAP upgrade drives innovation, sustainability, and efficiency in Dubai's utilities. (Image source: Adobe Stock)

The new Perkins 5012 is a full-authority electronic engine optimised and purpose-built for power generation applications. (Image source: Perkins)

Erich Kaltmann, managing director of Mosdorfer GmbH. (Image source: Mosdorfer)

An example of the kanban method deployed at Staytite. (Image source: Staytite)

UL Solutions launches HOMER Front 1.0, enhancing energy storage system design with advanced forecasting capabilities. (Image source: UL Solutions)

Markus Oberlin, CEO of Farnek. (Image source: Farnek)

EGA and Masdar leadership at the signing of the agreement. (Image source: Masdar)

Baudouin is catering to the demands of the data centre markets with the release of three new uprated DCP ratings. (Image source: Canva)

Energy technology takes spotlight at the MEE. (Image source: Adobe Stock)

The plant will add 80MW of power generation capacity from a non-fossil fuel source. (Image source: ALEC)

UL Solutions launches HOMER Front 1.0, enhancing energy storage system design with advanced forecasting capabilities. (Image source: UL Solutions)

SSAB will begin deliveries of the new products in 2026. (Image source: Manitou Group)

The new Perkins 5012 is a full-authority electronic engine optimised and purpose-built for power generation applications. (Image source: Perkins)

DNV's survey unveils energy sector optimism amid challenges, with political uncertainty looming. (Image source: Adobe Stock)

An example of the kanban method deployed at Staytite. (Image source: Staytite)

Markus Oberlin, CEO of Farnek. (Image source: Farnek)

Erich Kaltmann, managing director of Mosdorfer GmbH. (Image source: Mosdorfer)

The emphasis is on constantly optimising value creation processes. (Image source: Rittal)

With RFID, assets can be given unique digital identities that enable you to identify and locate them all at once, from a distance, in real time.

The ground-breaking product on display is the FLIR Si2-Pro, an industrial acoustic imaging camera for partial discharge detection, pressurised leak detection and mechanical fault detection. (Image source: Teledyne FLIR)

The four-point track system is available globally on four boom lifts up to 80 ft / 24 m class. (Image source: Genie)

Reed Exhibitions FZ-LLC