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Doosan Construction Equipment, in collaboration with logistics provider Agility, has opened a new parts distribution centre (PDC) in Dubai for Bobcat and Doosan Portable Power products
Hosted and managed by Agility, the new PDC is located at the Jebel Ali Free Zone.
The storage space for Bobcat and Doosan Portable Power parts covers an area of 1,540 sq m in the warehouse, stored in 3,500 separate parts locations.
The centre will provide parts support for dealers and customers of Bobcat and Doosan Portable Power products in the Middle East and Africa (MEA) region. With Doosan’s existing PDC at Puurs in Belgium, the company will now be able to deliver parts to more than 90 per cent of the region within 24 hours of ordering.
At the inauguration of the new facility, Gaby Rhayem, regional director in Middle East and North Africa (MENA), said, “With the opening of the new Dubai PDC, we will be able to provide a much better parts service for our dealers and customers throughout the MEA region. As well as enhancing our aftermarket service, the new PDC demonstrates our strong commitment to the MEA market.”
Erik Van Der Goot, head of parts for Doosan Construction Equipment in Europe, Middle East and Africa (EMEA), added that the new Dubai PDC will strengthen brand loyalty for Bobcat, while creating more customer solutions.
“Our dealers do a wonderful job of selling the first machine into our customers, but with the increased parts support from the Dubai PDC, we can have a very important role in helping to secure the sale of further machines to the same customers.”
According to Martin Knoetgen, president of Doosan Construction Equipment in EMEA, the new facility will likely have a positive impact on the regional business for Doosan and its partners.