ASYAD group, Oman?s integrated logistics provider, has announced the launch of a dedicated call centre to improve customer service for the growing number of national, regional and global clients across their ports
This includes the deep-water ports of Duqm, Salalah and Sohar as well as the ports operated by MARAFI in Suwaiq, Khasab, Shinas, and Sultan Qaboos port.
The new ports call centre, which will be staffed 24 hours a day, will act as a central hub for all customer inquiries and ensure that requests for information are dealt with swiftly by each port ? providing real-time updates to client queries including shipment status, customs clearance and freight forwarding.
ASYAD group CEO Abdulrahman Al-Hatmi, said, ? ASYAD call centre will not only be limited to improve customer services at ports but it also has been designed to meet our clients` needs at different logistics activities across the sector in the future.?
The move is just one of a series of new measures by ASYAD over the past three years which have improved port-handling and customs clearance, Al-Hatmi added.